Policies

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About Peak 1 Express

Booking Policies & Information

Shared Shuttle Policies & Information

Check-in procedures: Upon arrival at Denver International Airport (DEN): Please collect your luggage FIRST and then proceed to door 513 on the east side of baggage claim and head to Island 1 – Mountain Carriers.

CANCELLATION POLICY
PET POLICY
BAG POLICY
MISSED FLIGHT POLICY
TIGHT CONNECTION POLICY
ALTERNATE VEHICLES

If you need to cancel your reservation: Reservations cancelled at least 24 hours prior to pick-up time will be refunded in full. Reservations for any type of shuttle service, whether shared or private, cancelled within 24 hours of pick-up time are non-refundable, however, you will receive an open credit for a future trip in the amount purchased. Credits cannot be applied to existing reservations. Credit may be redeemed for new reservations only. This credit is good for an entire calendar year and can be transferred to another person. By entering your credit card information and completing the reservation, you agree to this cancellation policy.

Pets are not permitted on shared shuttles other than service animals (papers required). If you would like to bring a non-service animal on board, you will have to book a private shuttle.

You are limited to 3 bags per guest, including carry on and sports equipment. In order to accommodate additional or oversized luggage, Peak 1 Express must be contacted in advance and additional charges may apply. Peak 1 Express is not responsible for bags or items in bags that are lost or damaged.

Peak 1 Express will not be responsible for delays causing missed flights that are the result of inclement weather, unforeseen road closures, highway construction, abnormally heavy traffic, traffic that is being metered by the Colorado Department of Transportation, or any other conditions. During Holidays and peak travel days, please be aware that weather, traffic or unforeseen road closures can severely impact travel times in the mountains.  Availability may be limited for last minute changes.

Peak 1 Express waives any responsibility for missed flights, change fees, lodging costs, or any other additional costs incurred as a result of a missed flight or shuttle connection. Guests that choose pickup times that are not recommended by a Peak 1 Express transportation specialist realize that they are greatly increasing the risk of missing flights or shuttle connections and will not hold Peak 1 Express responsible.

Peak 1 Express would like to encourage all guests to plan accordingly for their travel. Guests should consider purchasing travel insurance to cover potential for missed flights and resulting expenses.​

During holidays and other busy times, Peak 1 Express may operate vehicles other than the Mercedes Sprinters and SUVs.

Private Shuttle Policies & Information

Check-in procedures: Upon arrival at Denver International Airport (DEN): Please collect your luggage FIRST and then proceed to door 513 on the east side of baggage claim and head to Island 1 – Mountain Carriers.

Additional wait time charges may apply to private and charter vehicles due to delays and circumstances that are outside our control. Wait time will be charged at $85.00 per hour per vehicle and will be billed in 30 minute increments.

 

PRIVATE SHUTTLE PET POLICY

Guests must notify Peak 1 Express prior to their travel date if they will be traveling with pets, including emotional support animals. Pets must be in a carrier case.

Where to Find Peak 1 Express

Denver Airport
Breckenridge Station
Vail Transportation Center
Frisco Transportation Center
Keystone River Run
Copper Lodging Check-in

Please collect your luggage FIRST and then proceed to door 513 of the East Baggage claim. Peak 1 Express picks up at Island 1 – Mountain Carriers.

Drivers will meet guests at the base of the gondola at 150 Watson Avenue, Breckenridge, 80424.

Drivers will meet guests on the top deck of the Vail Village Parking Structure located at 241 E. South Frontage Road, Vail, 81657.

Drivers will meet guests at the Transfer station behind Safeway and Walmart at 1010 Meadow Drive, Frisco, 80443.

Drivers will meet guests at River Run Village at Buffalo Peaks Lodge at 120 Ida Belle Drive, Keystone, 80435.

Drivers will meet guests at the Copper Lodging Check-in at 509 Copper Rd, Copper Mtn, 80443.

Contact Us

TOLL FREE: 855-GO-PEAK1
LOCAL: (970) 724-7241
E-MAIL: info@peak1express.com