Frequently Asked Questions

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Planning Your Trip

Frequently Asked Questions

Planning My Trip

How do I make a reservation?

You can make a shuttle reservation online or over the phone. Booking online will provide additional discounts that are not available over the phone. Before starting an airport shuttle service reservation, we recommend that you have the following information on hand: arrival and departure dates, party size, flight information (airline, flight times, flight number), the address/ hotel name where you will be lodging.

Call to Book
Book Online

Are your rates one-way or round-trip?

Both! We offer both one-way and round trip DEN transportation rates. See all of our airport shuttle rates.

What if I want to be picked up at a different time than the times that you offer?

If our scheduled pick-ups do not match your needs, we will be happy to offer you our Denver Airport charter services, which can be customized to your schedule.

What are your dates of operation?

We operate year-round! Check our schedules for information on departure and arrival times. For a more custom trip, look into our charter shuttles and hourly service.

Can I bring my pet?

Out of respect for the other guests, we do not allow pets on our regularly scheduled shuttles. If you plan on bringing a pet with you to the mountains, we recommend our charter shuttle services, where your pet will be welcome. If you have a service animal, please inform our reservations staff at least 48 hours prior to your scheduled shuttle.

Do you offer any services in the summer?

Yes, we offer full shuttle service year-round! Whether you need an airport shuttle or transportation across town, our friendly drivers will get you there in comfort! Contact us to discuss your needs.

How do we determine your pickup time?

 Our system initially creates a default pickup time for your shuttle. The night before, our dispatch team finalizes your pickup time based on the most efficient route for all of our guests. Our team considers your location, destination, and flight information, including arrival/departure time in order to book you on one of our shuttles. We carefully plan your recommended shuttle time, so you are easily able to make it from your flight onto one of our shuttles! Please note that the actual pickup time could fluctuate by 45 minutes from the original estimate based on the locations of our other guests. Additionally, if a guest chooses a pickup time that is not recommended by a Peak 1 Express transportation specialist, he/she increases the risk of missing flights or shuttle connections, and Peak 1 Express is not responsible.

When should I book my trip?

We recommend booking as far in advance as possible, once you know your travel dates and flight information. Booking further in advance ensures that you receive optimal shuttle times and prices.

About My Trip

Where do I meet my driver at Denver Airport?

When you arrive at DEN, you will need to take the airport train to the main terminal (Jeppesen Terminal). Go ahead and collect your baggage, then head to the East Side of Jeppesen Terminal and head out of door #513. Head to the Mountain Carriers pick-up location on Island #2.

Can I tip my driver on my credit card?

Yes, we are able to add tips to the credit card on file if you give us a call on the day of your service.

How early in the morning will you pick me up for my flight?

Our pick-up times vary throughout the year. Check out our schedules for all the information you need. Depending on where you need to be picked up, your driver may arrive 45 minutes before the scheduled departure to accommodate all passengers. If you have an early-morning flight and need to depart before 5am, we recommend our charter shuttle services.

How late in the evening will you pick me up from the airport?

Our last scheduled mountain shuttle pick-up from Denver varies throughout the year. Check out our mountain shuttle schedules for times. If you need a later option than what we offer, check out our charter shuttle services, where you can set your own schedule.

Can we make a stop on our way up to the mountains (eg. To pick up ski rentals)?

As a courtesy to the other guests on board, our regularly scheduled mountain shuttles will not stop en route. If you would like to stop, we recommend our private charter service, where your driver will be happy to accommodate your requests.

How many stops will my shuttle make before we get to Summit County?

Your airport mountain shuttle will not stop until you reach Summit County. We are proud to offer direct service, and we will do our best to get you into town as efficiently as possible. We don’t shop you, shuffle you or transfer you between DEN and Summit County! Once your shuttle is in town, there may be stops to drop off other guests before you arrive at your specific destination.

What if I need to check in for my lodging property off-site?

We will be happy to accommodate you! This is a common request, and there is no additional charge.

What if I need to cancel my trip?

SHARED Reservations cancelled at least 24 hours prior to pick-up time will be refunded 90% of the fare. Reservations cancelled within 24 hours of pick-up time are non-refundable, however, you will receive an open credit for a future trip. Credits cannot be applied to existing reservations. Credit may be redeemed for new reservations only. This credit is good for one year and can be transferred to another person. By entering your credit card information and completing the reservation, you agree to this cancellation policy.
PRIVATE Reservations cancelled at least 72 hours prior to pick-up time will be refunded 90% of the fare. Reservations for private charters cancelled within 72 hours of pick-up time are non-refundable, but will be converted to an open credit of the fare paid. This credit is good for one year and can be transferred to another person. By completing your reservation, you agree to this cancellation policy.

What if my flight is delayed/canceled?

If your flight is delayed, we will do our best to get you on the first shuttle after you land. If your flight arrives after our last mountain shuttle of the day, we will book you on the first shuttle the next morning. If your flight is canceled…oh no! Best to give us a call.

What if my flight gets in earlier than expected?

If your flight arrives earlier than expected you are welcome to try to get on an earlier shuttle. To check the availability of an earlier shuttle, contact a Peak 1 Express sales agent at (855) 467-3251.

Will you have room for my skis/ gear?

Our mountain shuttles have room for baggage and ski equipment. Guests are allowed up to three bags (including skis/ snowboards) and may incur additional charges if they wish to bring more. Ski and snowboard bags may be placed in our outdoor rack to make space for other guest luggage inside the vehicle. Over-sized items like bikes may also incur additional charges. Please communicate clearly with us if you will have any special luggage needs. This ensures that we can provide you the exceptional service we always strive for.

How many other guests will be on my shuttle?

Our Mercedes Sprinter Vans hold up to 14 guests. Depending on the day of the week, the time of the season, and the time of day, the total number of people on board will vary. You may also choose our Charter Denver Airport Shuttles for private transportation.

Once I arrive in town, how will I get around town?

Summit County offers free bus transportation. You can also reserve our hourly Black Label service for longer outings.

Do you offer any group discounts?

We do! Group discounts for our Colorado mountain shuttles start at just 3 people. If you will be traveling with 10 or more people, we recommend our charter shuttle service for exclusive service and value.

Have another question? Give us a call at 855-467-3251 to speak to a shuttle specialist. 

Ready to schedule your transportation?