cancellations, missed flight, bag, and more
Booking Policies
Shared Shuttle Policies & Information
Check-in procedures: Upon arrival at Denver International Airport (DEN): Please collect your luggage FIRST and then proceed to door 515 on the east side of baggage claim and head to Island 1 – Mountain Carriers.
Cancellation Policy
If you need to cancel your reservation:
SHARED SHUTTLES: Reservations cancelled at least 24 hours prior to pick-up time will be refunded 90% of the fare. Reservations cancelled within 24 hours of pick-up time are non-refundable. By entering your credit card information and completing the reservation, you agree to this cancellation policy.
PRIVATE CHARTERS: Reservations cancelled at least 72 hours prior to pick-up time will be refunded 90% of the fare. Reservations for private charters cancelled within 72 hours of pick-up time are non-refundable. By completing your reservation, you agree to this cancellation policy.
Pet Policy
Pets are not permitted on shared shuttles other than service animals. If you would like to bring a non-service animal on board, you will have to book a private shuttle.
Missed Flight Policy
Peak 1 Express will not be responsible for delays causing missed flights that are the result of inclement weather, unforeseen road closures, highway construction, abnormally heavy traffic, traffic that is being metered by the Colorado Department of Transportation, or any other conditions. During holidays and peak travel days, please be aware that weather, traffic or unforeseen road closures can severely impact travel times in the mountains. Availability may be limited for last minute changes.
Missed Flight Policy
Peak 1 Express will not be responsible for delays causing missed flights that are the result of inclement weather, unforeseen road closures, highway construction, abnormally heavy traffic, traffic that is being metered by the Colorado Department of Transportation, or any other conditions. During holidays and peak travel days, please be aware that weather, traffic or unforeseen road closures can severely impact travel times in the mountains. Availability may be limited for last minute changes.
Flight Connection Policy
Peak 1 Express waives any responsibility for missed flights, change fees, lodging costs, or any other additional costs incurred as a result of a missed flight or shuttle connection. Guests that choose pickup times that are not recommended by a Peak 1 Express transportation specialist realize that they are greatly increasing the risk of missing flights or shuttle connections and will not hold Peak 1 Express responsible.
Peak 1 Express would like to encourage all guests to plan accordingly for their travel. Guests should consider purchasing travel insurance to cover potential for missed flights and resulting expenses.
Alternate Vehicles
During holidays and other busy times, Peak 1 Express may operate vehicles other than the Mercedes Sprinters and SUVs.
Drinking or Smoking
Smoking and drinking on a shared shuttle is prohibited. You will be riding to or from the mountains with other passengers and will not be allowed to smoke or drink. Shared shuttles rarely stop for breaks between the airport and the mountains. If you are interested in a private shuttle for you and your group, learn more here.
Private Shuttle Policies & Information
Check-in procedures: Upon arrival at Denver International Airport (DEN): Please collect your luggage FIRST and then proceed to door 515 on the east side of baggage claim and head to Island 1 – Mountain Carriers.
Additional wait time charges may apply to private and charter vehicles due to delays and circumstances that are outside our control. Wait time will be charged as low as $85.00 per hour per vehicle and will be billed in 30 minute increments.
Private Shuttle Policy
Guests must notify Peak 1 Express prior to their travel date if they will be traveling with pets, including emotional support animals. Pets must be in a carrier case.
Where to Find Peak 1 Express
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Denver Airport
Please collect your luggage FIRST and then proceed to door 515 of the East Baggage claim. Peak 1 Express picks up at Island 1 – Mountain Carriers.
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Breckenridge Station
Drivers will meet guests at the South Gondola Lot R.
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Vail Transportation Center
Drivers will meet guests on the top deck of the Vail Village Parking Structure located at 241 E. South Frontage Road, Vail, 81657.
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Frisco Transportation Center
Drivers will meet guests at the Transfer station behind Safeway and Walmart at 1010 Meadow Drive, Frisco, 80443.
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Copper Lodging Check-In
Drivers will meet guests at the Copper Lodging Check-in at 509 Copper Rd, Copper Mtn, 80443.